RETURNS POLICY

We guarantee to refund or replace any item you are not completely happy with. Please return items in a saleable, unused and undamaged condition in its original packaging within 5 days of receipt.

Returns of products which have been opened will not be accepted. These restrictions are for the benefit of all of our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but we can’t control the banks (although we wish we could).

Shipping

Unfortunately, we do not offer free returns. When returning unwanted items, you will be responsible for the cost of posting it back to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.

TERMS & CONDITIONS

The term THE FILLER SHOP or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The services THE FILLER SHOP provides to you are subject to the following Terms of Service (“TOS”). QSA Wholesale reserves the right to update the TOS at any time without notice to you:

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.

– You may not create a link to this website from another website or document without THE FILLER SHOP’s prior written consent.

– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.

– THE FILLER SHOP will not be liable for any orders seized by customers, or delayed due to laws governing the products we sell in your country.

– It is the responsibility of the customer to ensure their delivery and contact information are correct and complete before placing their order. THE FILLER SHOP is not responsible for delays in delivering orders should this information be incorrect or incomplete and need amending.

– THE FILLER SHOP is not responsible for delays in delivery caused by Covid-19. We use a range of third party couriers to deliver orders and these companies have their own delivery policies.

–THE FILLER SHOP is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.

– THE FILLER SHOP not responsible for any loss of income due to non-delivery.

Replacement Items

Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We can not guarantee the results of the products and therefore will not replace items based on treatment outcomes.

We will only replace an item if the original is returned to us for testing.

Lost, Stolen & Damaged Items

In the instance that a parcel is lost by a courier we are required to wait for the couriers internal investigation before completing the conclusion of the case. Once this investigation has been completed a replacement or refund can be issued.

Any lost, stolen, missing, or damaged orders need to be reported to THE FILLER SHOP within 48 hours for us to undertake an investigation with a courier. If an item is received damaged we require photographic evidence of the shipping box as it arrived as well as photos of the items purchased as they arrived.

Leave Safe With Couriers

If you have selected to leave safe with our delivery couriers via their app or website we are not liable for loss or theft of the order once it has been delivered.